Justifying investments in new software products, including migrations to the cloud, requires organizations to prepare a cost-benefit analysis. Soft costs and benefits must be included in this picture — but how?
Hard costs (physical assets, infrastructure) are easier to quantify, including historical amounts spent and projected future costs — the same goes for the human resource costs to maintain those assets. Soft costs and benefits are much more difficult to quantify.
Examples of soft costs and benefits
Faster time to market, ease of use, greater overall agility to adopt changes, increased employee engagement from performing value-adding tasks, and a more effective operating model.
As you prepare to build a business case to justify investments in new technologies, be sure to consider and include all soft costs and benefits. Together, these establish the foundation for your sustainability in the digital age — a discipline that matters just as much for AI adoption as it does for a cloud migration.
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